‘Centre for Laboratory Accreditation’ of Quality and Accreditation Institute (QAI) will provide accreditation service to the satisfaction of its customers in accordance with the national and international norms. It is committed to provide equal opportunity to all the applicants with regard to impartiality, transparency, integrity, and confidentiality.
The Centre will strive for the international recognition of its accreditation programmes through regional and international forums like APAC, ILAC etc. and through bilateral and multilateral mutual recognition arrangements. We aim to operate globally.
We strive to comply with the requirements of ISO/IEC 17011:2017 “Conformity assessment —requirements for accreditation bodies accrediting conformity assessment bodies” and other relevant national/international standards and applicable APAC/ILAC documents.
Impartiality is the backbone of QAI CLA activities and is of paramount significance in maintaining the confidence amongst the stakeholders about its accreditation system. QAI CLA is committed to safeguard the impartiality while dealing with accreditation at all levels. QAI CLA adheres to the requirement of ISO/IEC 17011: 2017 ‘Conformity assessment - Requirements for accreditation bodies accrediting conformity assessment bodies’ that accreditation shall be undertaken impartially.
QAI-CLA is a part of QAI and is designed in such a way as to ensure that impartiality is not compromised by any undue commercial, financial or other pressures.
QAI-CLA does not engage in any activities which could compromise its impartiality; it does not provide consultancy to CABs, nor does it undertake any conformity assessment activities itself and it does not promote the services of any specific body.
QAI CLA does provide training to external parties although these courses are confined to the provision of the requirements of ISO/IEC 17011.
QAI CLA applies its policies and procedures in a non-discriminatory manner and its services are available to all bodies whose accreditation applications fall within its defined scope of activities. It is applicable to all regardless of number of personnel, number of bodies already accredited or membership of any association or group.
QAI CLA board as the apex body, responsible for making all kind of policy decisions regarding providing resources and financial support including feasibility studies of the new accreditation programs, review of performance of personnel involved in accreditation and safeguarding the impartiality arising out of its activities, is having fair representation from the stakeholders ensuring that no one interest predominates.
The impartiality and objectivity of the accreditation services that QAI CLA provides is tightly controlled. All personnel involved in management, assessments and any other QAI CLA accreditation activities are required to declare any potential conflicts of interest. Accreditation decisions are made by competent persons independent of the assessment of the CAB under review.
In the event that customers or other stakeholders have concerns regarding the impartiality or objectivity of QAI CLA, QAI CLA has non-discriminatory procedures in place for handling complaints and appeals.